Privacy Policy

BACKGROUND:

Wire and Gemstone Ltdunderstands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy ofeveryone who visits this website, www.wireandgemstone.com (Our Site)will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of oursiteandYou will be required to read and accept this Privacy Policy when signing up for an account. If you do not accept and agree with this Privacy Policy, you must stop using our site immediately.

  1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

 

“Account” means an account required to access and/or use certain areas and features of oursite;
“Cookie” means a small text file placed on your computer or device by ourSite when you visit certain parts of Our Site and/or when you use certain features of oursite. Details of the Cookies used by our site are set out in Part 14, below.
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

 

  1. Information About Us

OurSite is owned and operated by Wire and Gemstone Ltd, a Limited company registered in England under company number 09579318.

Registered address: The Apex, 2 Sheriffs Orchard, Coventry, West Midlands, England CV1 3PP.

  1. What Does This Policy Cover?

This Privacy Policy applies only to your use of OurSite. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and weadvise you to check the privacy policies of any such websites before providing any data to them.

  1. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

  1. What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

  1. The right to be informed about our or my collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
  2. The right to access the personal data we hold about you. Part 13 will tell you how to do this.
  3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
  4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 15 to find out more.
  5. The right to restrict (i.e. prevent) the processing of your personal data.
  6. The right to object to us using your personal data for a particular purpose or purposes.
  7. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
  8. Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about ouruse of your personal data or exercising your rights as outlined above, please contact ususing the details provided in Part 15.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about ouruse of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

  1. What Data Do We Collect?

Depending upon your use of OurSite, wemay collect some or all of the following personal data (please also see Part 14 on our use of Cookies and similar technologies and ourCookie Policy https://www.wireandgemstone.com/cookie-policy

  • Name;
  • Address;
  • Email address;
  • Telephone number;
  • A list of URLs starting with a referring site, your activity on oursite, and the site you exit to;
  1. How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for ourperformance of a contract with you, because you have consented to ouruse of your personal data, or because it is in our legitimate business interests to use it. Your personal data will be used for one of the following purposes:

  • Providing and managing your account;
  • Providing and managing your access to OurSite;
  • Personalising and tailoring your experience on OurSite;
  • Supplying our productsandservices to you. Your personal details are required in order for usto enter into a contract with you.
  • Personalising and tailoring ourproductsand services for you.
  • Communicating with you. This may include responding to emails or calls from you.
  • Supplying you with information by emailandpost that you have opted-in to (you may unsubscribe or opt-out at any time by following the unsubscribe link in the email you have recieved).
  • Analysing your use of OurSite and gathering feedback to enable us to continually improve our site and your user experience.

With your permission and/or where permitted by law, wemay also use your personal data for marketing purposes, which may include contacting you by emailor post with information, news, and offers on ourproductsand services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with ourobligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

Third Parties (including Facebook, Twitter, Pinterest, Instagram) whose content appears on OurSite may use third-party Cookies, as detailed below in Part 14. Please refer to Part 14 for more information on controlling cookies. Please note that wedo not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties.

  1. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

  • Name, address and email address will be kept up to 10 years;
  1. How and Where Do You Store or Transfer My Personal Data?

Wewill only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR.

The security of your personal data is essential to us, and to protect your data, wetake a number of important measures, including the following:

  • Our Site uses a secure sockets layer (SSL), ensuring that your data is encrypted providing security when using the site. Our Site also uses specific software to prevent phishing, malware and hackers from entering the site.
  1. Do You Share My Personal Data?

Wemay sometimes contract with the following third parties to supply certain productsand services. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that wehold.

  • Woocommerce for processing payments
  • Paypal for processing payments.
  • Mailchimp for email lists.

If any of your personal data is required by a third party, as described above, wewill take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, ourobligations, and the third party’s obligations under the law, as described above in Part 9.

In some limited circumstances, wemay be legally required to share certain personal data, which might include yours, if we areinvolved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

  1. How Can I Control My Personal Data?

11.1       In addition to your rights under the GDPR, set out in Part 5, whenyou submit personal data via oursite, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emailsandat the point of providing your details and by managing your Account.

11.2       You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

  1. Can I Withhold Information?

You may access certain areas ofOur Site without providing any personal data at all. However, to use all features and functions available on OurSite you may be required to submit or allow for the collection of certain data.

You may restrict ouruse of Cookies. For more information, see Part 14 and ourCookie Policy https://www.wireandgemstone.com/cookie-policy.

  1. How Can I Access My Personal Data?

If you want to know what personal data wehave about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything weneed to know to respond to your request as quickly as possible.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within 2 weeks, and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

  1. How Do You Use Cookies?

OurSite may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. Weuse Cookies to facilitate and improve your experience of OurSite and to provide and improve ourproducts services. Wehave carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using OurSite, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies are used on OurSite for payment perurposes, and analytics. For more details, please refer to the table below. These Cookies are not integral to the functioning of OurSite and your use and experience of OurSite will not be impaired by refusing consent to them.

All Cookies used by and on Our Site are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a pop-up banner requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling usto provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.

Certain features of OurSite depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that OurSite may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

The following first-party Cookies may be placed on your computer or device:

Name of Cookie Purpose Strictly Necessary
Woocommerce_cart_hash It contains information about the shopping cart Yes
Woocommerce_items_in_cart It contains information about the items in the shopping cart Yes
Wp_woocommerce_session_ Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer Yes

and the following third-party Cookies may be placed on your computer or device:

Name of Cookie Provider Purpose
www.facebook.com Facebook Social media button for customers to link to our Facebook page
www.pinterest.co.uk Pinterest Social media button for customers to share images to Pinterest
www.instagram.com Instagram Social media button for customers to link to our Instagram page
www.twitter.com Twitter Social media button for customers to link to our Twitter page

OurSite uses analytics services provided by Enhanced E-Commerce Google Analytics for Woocommerce. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how Our Site is used. This, in turn, enables usto improve Our Site and the productsservices offered through it.

The analytics service used by Our Site uses Cookies to gather the required information. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable us to continually improve Our Site, making it a better and more useful experience for you.

The analytics service used by Our Site uses the following Cookies:

Name of Cookie First / Third Party Provider Purpose
Enhanced Ecommerce Google Analytics for Woocommerce Third Tatvic Track views and views and reviews of ecommerce site for Wire and Gemstone Ltd to help us to provide the best and most popular products and services for our customers

OurSite may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. Weuse Cookies to facilitate and improve your experience of OurSite and to provide and improve ourproductsservices. By using Our Site you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies are used on OurSite for Facebook, Instagram, Twitter and Pinterest. In addition, OurSite uses analytics services provided by Enhanced E-Commerce Google Analytics for Woocommerce, which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how people use OurSite. For more details, please refer to our Cookie Policy https://www.wireandgemstone.com/cookie-policy

  1. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Sarah Lee):

Email address: sarah@wireandgemstone.com.

  1. Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. Werecommend that you check this page regularly to keep up-to-date.